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Pluralsight Technology Troubleshooting Essentials

Pluralsight Technology Troubleshooting Essentials crack

IT Systems are hugely complicated, with almost infinite combinations of hardware, software, and peripherals. When you factor in environmental considerations and human error, troubleshooting any problem can be extremely difficult. In this course, you’ll learn the methodologies and processes of troubleshooting, how to reproduce and diagnose problems and issues, and how to fully and accurately document them for engineers and support personnel.

 

Table of contents 

IT System Troubleshooting Methodologies

 38:02
  • Introduction
      2:22
  • IT Troubleshooting Methodology Fundamentals
      5:33
  • The Connected IT Ecosystem
      4:22
  • Beginning with the Basics and Flow Logic
      6:46
  • Creating Troubleshooting Check Lists
      4:09
  • Creating Quick Tests Lists
      6:01
  • Asking the Right Questions of Remote Users
      6:00
  • Summary
      2:46

Understanding IT Systems and the Things That Can Affect Them

 30:34
  • Introduction
      1:11
  • How Our IT Systems Are Structured
      5:09
  • Human Factors and Training
      4:58
  • Peripherals and Local Hardware
      4:40
  • Why Are Printers Problematic?
      2:32
  • Let's Talk Physics!
      2:05
  • Remote Hardware and Services
      2:24
  • What Sits Between the PC and the Cloud
      1:53
  • Environmental Factors
      3:56
  • Summary
      1:41

Documenting Problems & Solutions for Support Personnel & Engineers

 28:21
  • Introduction
      1:20
  • Documentation and Reporting
      4:29
  • 1st Line Support Reporting
      1:32
  • 1st Line Support Reporting - Paperwork, Part 1
      2:30
  • 1st Line Support Reporting - Paperwork, Part 2
      3:35
  • 1st Line Support Reporting - Paperwork, Part 3
      3:11
  • 2nd Line Support Reporting - Paperwork, Part 1
      3:09
  • 2nd Line Support Reporting - Paperwork, Part 2
      2:28
  • Engineer Reporting
      3:56
  • Summary
      2:06

Remotely Supporting Users and Replicating Problems

 29:46
  • Introduction
      2:15
  • Setting up a Remote Desktop Connection
      3:05
  • Connecting to a PC Using Remote Desktop
      2:06
  • Getting Windows System Information
      2:15
  • Using the Windows Reliability Monitor
      2:14
  • The Windows Event Viewer
      2:14
  • Extracting Information from the Event Viewer
      2:15
  • Adding an Error Alert to the Task Scheduler
      3:58
  • Using the Problem Steps Recorder
      2:22
  • Viewing Problem Steps Recorder Results
      2:28
  • Talking Users Through Problem Resolution
      2:48
  • Summary
      1:40

 

 

 

 

 

 

سیستم های IT سیستم هایی بسیار پیچیده متشکل از بی نهایت سخت افزار و نرم افزار و لوازم جانبی است که عیب یابی این سیستم ها دشوار است.

در این آموزش تصویری با تکنولوژی های عیب یابی آشنا می شوید.

این دوره آموزشی محصول موسسه Pluralsight است.

سرفصل های دوره:

  • اصول عیب یابی IT
  • ایجاد عیب یابی چک لیست
  • ایجاد لیست
  • آشنایی با ساختار IT
  • کار با لوازم جانبی و سخت افزار محلی
  • کار با فاکتورهای محیطی
  • کار با مستندات و گزارش ها
  • نحوه ی گزارش گیری
  • پشتیبانی از کاربران
  • اتصال به کامپیوتر با استفاده از دسکتاپ
  • اطلاعات ویندوز
  • کار با رویدادهای ویندوز
  • و…
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